Creative Depths Terms of Services (TOS)
Creative Depths will provide 100% uninterrupted transit to the Internet to all web hosting
customers who have purchased said service from Creative Depths. Should transit to the Internet
become unavailable for a cumulative period up to one hour in any one calendar month, Customer
will receive a refund equivalent to one day of Customer's pro-rated Recurring Monthly Fees
for that month. Customer will receive an additional refund of one day of the pro-rated Internet
Connectivity Recurring Monthly Fees for each additional hour, or portion thereof, of unavailability.
All refund calculations will be based on unavailability in one-hour increments.
The above agreement does not cover outages caused by equipment and/or events not under the
direct control of Creative Depths or caused by individuals not directly employed by Creative Depths.
This Terms of Services Agreement does not cover outages due to scheduled or emergency network and/or facility
maintenance, which will be broadcast to all customers in advance. It also does not apply in the event that
a customer has unpaid invoices for services previously rendered.
Any and all refunds to Customer will not exceed 50% of the Customer's Recurring Monthly Fees for
the month in which the refund is paid.
Creative Depths will maintain its network in such a manner as to provide to all customers the best
possible performance to the Internet. In order to achieve this Creative Depths makes the following
guarantees to all onsite Internet customers:
100% uninterrupted transit to the Internet
In addition to the above performance guarantees Creative Depths will take all possible measures to
insure all Customer traffic reaches its destination in a timely fashion comparable and within reason
to any other carrier in the area. These measures include the manipulation of routing tables so as to
direct traffic to the Internet using its best possible upstream link.
Creative Depths reserves the right to temporarily or permanently discontinue service, at its sole
discretion, at any time if payments for services rendered are unpaid for more than 30 days.
Creative Depths reserves the right to modify this TOS at any time without notice.